For Your Peace of Mind

Return policy

Our products are crafted by professional talents to meet stringent quality standards.

As such, we take pride in the quality of Tordney products. If you are unhappy with your order for any reason, you may return it for full refund according to the following schedule.

Watch: 30 days upon receiving your order
Jewellery: 14 days upon receiving your order
Handkerchief: For hygienic reasons, kindly understand that we cannot offer exchange or refund for handkerchiefs.

All items must be returned unworn and undamaged in original condition, with all original packaging. Customer will be responsible for return shipping cost. If we made a mistake, we will of course pay for shipping!

Warranty

All our watches are backed by a 2-year warranty from date of purchase. In the unlikely event that there is any manufacturing defect, we are happy to repair or replace the watch.

Besides, our craftsmen craft our jewellery by hand in our atelier. Jewellery items are made to meet stringent quality standards. If your item contains production defect, you may recall your warranty within 2 years after your purchase date.

The warranty does not cover general wear, damage caused by accident, misuse or failed repair attempts. The warranty does not cover purchases made through unauthorized resellers.

For warranty questions, feel free to email us at care@tordney.com